TERMS & CONDITIONS FOR ONLINE TICKETING:

FARES AND PRICES 

  • All airfares and prices quoted are subject to availability at the time of booking. Prices are subject to change until full payment and issuance of ticket. The prices set out on the Website may not include taxes, airport charges, and other additional costs, such as fuel levies, surcharges for internet bookings and seasonal surcharges. You will be notified of applicable taxes, airport charges and other charges when you have made a booking with NEELS HOLIDAY PVT. LTD. and your booking is confirmed. Such taxes and charges are subject to change until tickets are issued. Some airport taxes are not pre-paid and it is the travelers’ responsibility to pay where applicable. Airlines and third party providers of travel and travel related services may change their prices, packages, flights and other information displayed on the Website at any time. All products, services and information displayed on the Website are subject to change without notice.

PASSENGER NAME 

  • All the required details of the traveller must be entered correctly and according to passport or other identification. Some carrirers may deny travel if the traveler’s name varies and may cancel the booking automatically. NEELS HOLIDAY PVT. LTD. is not responsible for any loss or damage arising from incorrect entry of traveler’s name nor for any inability to travel as a result of carrier’s policies.

RULES FOR CANCELLATION

Cancellation of online tickets:

  • Online cancellation of any confirmed ticket MUST BE DONE 12 HOURS PRIOR TO THE SCHEDULED DEPARTURE.
  • Tickets issued online will be cancelled after an online request is made.

Cancellation of offline tickets:

  • In case of offline cancellation, the request must be made on phone as well as through e-mail. In both the cases, you are advised to provide complete details of the air ticket. Offline cancellation request MUST BE DONE 48 HOURS PRIOR TO THE SCHEDULED DEPARTURE. In case of holiday, weekend or festive season, minimum 1 working day is required to process the cancellation.
  • The above mentioned cancellation process and refund processing time may vary.
  • Carrier cancellation charges are decided by the airlines. NEELS HOLIDAY PVT. LTD. has no authority to make any changes in the cancellation charges.

RULES FOR REFUND

  • Cancellation amount of INR 500 + 1.24% service tax will be charged apart from the cancellation charges of the carrier.
  • Please note ticket issuing fee charged at the time of booking will not be refundable.
  • In case of flight disruption / flight cancellation, airport handling procedures apply. Such tickets cannot be endorsed to other carriers.
  • Refund shall be processed as per the mode of payment at the time of ticket issuance.
  • In case of cash payment, the amount shall be refunded through cheque.
  • In case of payment made through credit card, a credit slip shall be issued.

PASSPORT AND VISAS 

  • The traveller is responsible for checking passport, visa and health requirements.
  • All travellers departing India require a passport and a minimum validity of 6 months is required.
  • An Indian re-entry visa is required for those travellers traveling on a foreign passport.
  • Please carry a valid visa for the country you will be visiting or transiting through. Please check with the concerned airline or embassy for all visa requirements.

PRIVACY POLICY

  • NEELS HOLIDAY PVT. LTD. requests all the users to read the ‘Privacy policy’ to understand how their personal and business information shared with us for travel services will be treated. Appropriate standards are followed when it comes to protecting your privacy on our website.
  • Information is collected from the user when they register to gain access in order to purchase any travel related services from our Website. During the registration the travel data that is stored may include: Name, Address, and Email, travel schedules, seating preferences, accommodations, meal preferences and reservation information, as well as passport details that may be essential to fulfill regulation related to your travel. The Information you share with us is kept highly confidential and will be shared only on matters related to your travel.
  • NEELS HOLIDAY PVT. LTD. may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on NEELS HOLIDAY PVT. LTD. or the site; (b) protect and defend the rights or property of NEELS HOLIDAY PVT. LTD., the site or the users of NEELS HOLIDAY PVT. LTD., and (c) act under demanding circumstances to protect the personal safety of users of NEELS HOLIDAY PVT. LTD., the website or the public.
  • NEELS HOLIDAY PVT. LTD. also uses cookies to provide user with better experience while visiting the Website. Cookies are a small part of data which is stored on your web browser so that if you visit us again it will help us in providing you with even better experience and cookies are only read by server.
  • We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
  • The Payments that you make through our online payment gateway is secured with the Secure Socket Layer (SSL) encryption. This means any online payment information you shared with us is transmitted through SSL which is a coding system that lets your browser automatically encrypt, or scramble the data before it reaches us.
  • This Privacy policy is subject to change. Such changes would be updated on the website and readers are requested to go through privacy policy every time they log in. NEELS HOLIDAY PVT. LTD. will attempt to respond to all reasonable concerns or enquiries within five business days of receipt.

ILLUSTRATIONS 

  • Photographs and illustrations and other promotional material on this Website are for promotional use only. They do not represent any benefit that will be included in any arrangements made by you.

DISCLAIMER POLICY

www.neelsholiday.com is owned and operated By NEELS HOLIDAY PVT. LTD.

Disclaimer should also be precise.

THANK YOU FOR USING NEELS HOLIDAY PVT. LTD.!